How do I withdraw cash?
- To withdraw cash on Rummywood, you need to get KYC verified.
- Then Withdraw Cash any time by going to the 'My Account' page and clicking on 'Withdraw Cash'.
- Enter the amount you wish to withdraw.
Note: You can only withdraw an amount less than or equal to your Withdrawable Account Balance. This will be shown to you on the 'Withdraw Cash' page.
Once I submit a withdrawal request, how long will it take for me to get my money?
Instant Withdrawals are now available to all Players.
The withdrawal amount gets credited to your Bank Account in under 10 seconds of placing your withdrawal request. Withdrawals get processed 24x7 on all days, even on Sundays & Bank Holidays.
What is the minimum amount I can withdraw?
₹ 100 is the minimum amount you can withdraw.
What is the minimum amount I can withdraw?
Depending upon the mode of transaction, you can withdraw the following amounts of money from your Withdrawable Account in each transaction.
UPI - ₹ 99,999
Bank Account - ₹ 2,00,000
NEFT - ₹ 25 Lakh
The balance in your Withdrawable Account includes
- All your cash winnings.
- Any bonuses you earned as a cash player
- Any deposited amount you have used to play cash games.
How can I view my Deposit and Withdrawable Account balance?
You can see your Deposit & Withdrawable Account Balance by clicking on the 'Rummywood App' header section.
How do I provide the Bank Account details for withdrawal?
- When you place a withdrawal request for the first time, you will be required to provide your Bank A/c Number & IFSC Code. These details will be auto-filled in your subsequent withdrawal requests.Please ensure these details are correct. Rummywood will not be responsible if you provide incorrect details.
- You can change your Bank A/c Details on the Withdrawals Page, after verifying your identity by entering the OTP sent to your registered email ID or phone number.
- Your name on the Bank Account should be the same as on the KYC document submitted to Rummywood during KYC Verification. Rummywood will not be responsible if the player's bank rejects the withdrawal in case of a name mismatch.
What are Deposit and Withdrawable Accounts and how is the balance in each account calculated?
If you are a cash player on Rummywood, your cash account balance is divided into two Accounts - Deposit Account and Withdrawable Accounts.
Deposit Account Balance - All the money deposited but not yet used to play cash games.
Withdrawable Account Balance - All cash winnings as well as any deposited amount used to play cash games.
The Deposit Account balance and Withdrawable Account balance together make your Total Cash Balance. You can play cash games on Rummywood with any amount up to your Total Cash Balance.
Let us see some examples: Let us assume that your Deposit Account balance is ₹ 100 and your Withdrawable Account balance is ₹ 400 (total balance = ₹ 500).
- You make a deposit of ₹ 50 in Rummywood.
- The entire deposit is credited to your Deposit Account. Thus, your Deposit Account balance is now ₹150 (₹ 100 + ₹ 50) and your Withdrawable Account balance remains at ₹ 400. Your total balance is ₹ 550.
- You play a cash Points Rummy game: Let us say you play a Points Rummy game with a minimum buy-in of ₹ 80 and win ₹ 10 in the deal. The r 10 that you won becomes a part of your Withdrawable Account. The ₹ 80 that you used as buy-in for the Points Rummy game, now moves from your Deposit Account to your Withdrawable Account. Your Deposit Account balance would now be ₹ 20 (₹ 100 - ₹ 80) and your Withdrawable Account balance would now be ₹ 490 (₹ 400 + ₹ 80 + ₹ 10). Your total Balance is ₹ 510.
- Now, let us take a case where you play a Points Rummy game with a minimum buy-in of ₹ 80 and lose ₹ 10 in the deal. The ₹ 80 that you used as buy-in for the Points rummy game, now moves from your Deposit Account to your Withdrawable Account. Out of this, r 10 (your loss) is removed from the Withdrawable Account. Thus, your Deposit Account balance would now be ₹ 20 (₹ 100 - ₹ 80) and your Withdrawable Account balance would now be ₹ 470 (₹ 400 + ₹ 80 - ₹ 10). Your total Balance is ₹ 490.
- You play a cash Pool Rummy game: Let us say you play a Pool Rummy game with an entry fee of ₹ 80 and win ₹ 100 in a split. The ₹ 100 that you won becomes a part of your Withdrawable Account. ₹ 80 is deducted from your Deposit Account as entry fees. Thus, your Deposit Account balance would now be r 20 (₹ 100 - ₹ 80) and your Withdrawable Account balance would now be ₹ 500 (₹ 400 + ₹ 100). Your total Balance is ₹520.
- You play a cash Deals Rummy game: Let us say you play a Deals Rummy game with an entry fee of r 300 and win ₹ 950. The ₹ 950 that you won becomes a part of your Withdrawable Account. ₹ 300 would have been deducted from your Deposit Account as entry fees, however, since it only contains ₹ 100, the remaining ₹ 200 is deducted from your Withdrawable Account. Thus, your Deposit Account balance would now be ₹ 0 (₹ 100 - ₹100) and your Withdrawable Account balance would now be ₹ 1150 (₹ 400 - ₹ 200 + ₹ 950). Your total Balance is ₹ 1150.
- You play a tournament (cash or promotional): Let us say you play a cash tournament with an entry fee of ₹ 100 and win ₹ 500. The ₹ 500 that you won becomes a part of your Withdrawable Account. r 100 is deducted from your Deposit Account as entry fees. Thus, your Deposit Account balance would now be ₹ 0 (₹ 100 - ₹ 100) and your Withdrawable Account balance would now be r 900 (₹ 400 + ₹ 500). Your total Balance is ₹ 900.
- You claim a Bonus: Let us say you claimed a Bonus Chunk of r 50. This will be credited to your Withdrawable Account. Thus, your Withdrawable Account balance is now ₹ 450 (₹ 400 + ₹ 50) and your Deposit Account balance remains at ₹ 100. Your total balance is ₹ 550.
Bank Account Withdrawal T&C:
- Mobile Number Verification is mandatory for availing Instant Withdrawals. This can be done in the Profile section under 'My Account'.
- Some withdrawal requests may be flagged for manual review. In these scenarios, you will receive the withdrawn amount credited within 3 working days if all checks are passed. During the review period, your withdrawal will show the status as 'Request Undergoing Checks'.
- IMPS transfers are not accepted at some Cooperative Banks. In such cases, withdrawals will be processed within 3 Bank Working days.
- IMPS transactions sometimes fail if the receiving bank is conducting maintenance or having downtime when the transaction is initiated. If this happens, the withdrawal may go through later or may get reversed.
If your withdrawal shows the status as 'Request Placed with Bank' but you haven't received the credit, then this is the case. The final status of the transaction is only known after 72 hours. You don't need to worry - if the transaction is reversed, the funds will be credited back to your Rummywood account. Downtime periods vary from bank to bank.
Still got questions? Contact our support team
The Rummywood support team is available 24x7 around the clock to give you the Best Rummy Experience. Connect with our customer support team using your registered email ID at support@rummywood.com and share your concern or issue. Our representative will get back to you with a solution shortly.
